TERMS AND CONDITIONS

5.3 If available, the goods will be delivered within 3/7 working days after your order has been placed and after receipt of payment, while in the case of handicraft goods, delivery is expected within 7/14 days and finally in the case of customised products (personalised linen with initials, request for sizes other than those supplied by us) the same will be subject an increase of € 35.00 each and the delivery will be postponed to 20 days. Personalised garments cannot in any case be returned or replaced. The delivery terms indicated in the “ACCEPTANCE” must be considered as approximate; in particular, the Seller’s liability for delays deriving from unforeseeable circumstances, force majeure, facts not attributable to the Seller, including third-party cases (such as, by way of example, carrier, outside contractor, etc.) is to be considered as excluded. The Seller also reserves the right to make partial deliveries, excluding liability for late delivery for products not yet delivered.
The fulfillment of orders received on Saturdays, Sundays, public holidays, or periods of closure for holidays, starts from the first working day following the opening.
5.4 In the event that the Product purchased is not delivered or is delivered late compared to the delivery terms indicated in the “ACCEPTANCE”, the user is required to ask the Seller to make the delivery within an additional period that is appropriate to the circumstances and customs, however not shorter than 15 days, before terminating the contract by notice sent via e-mail to assistenza@coutu.it. Given the non-essential nature of the Product, in the event of terminating the contract, due to failure to deliver and/or delayed delivery pursuant to this article, the Seller will be required to refund the Product price, with no other claim by the user.
5.5 The delivery period is deemed to have been fulfilled and respected with the delivery of the Product to the third-party carrier.
5.6 At the time of delivery of the Product, it will be customer’s obligation to check if the package is perfectly closed with the personalized adhesive tape with the COUTŪ logo. If the customer receives a package that has been opened by the Customs or the Carrier for authorized inspections, it will be closed with a guarantee seal by the specific Authorities. If the package appears damaged, or the tape is not intact, the customer is invited to sign the delivery document with a reserve note or to refuse it, by sending an email to assistenza@coutu.it the same day. If the package is not intact and the customer collects it without affixing the reserve note, the delivery will be considered automatically accepted and consequently the Seller will not accept any related claims.
5.7 Without prejudice to the provisions of Article 6 below, the user undertakes to check the Products received at the time of delivery by the carrier. Notwithstanding the application of the mandatory rules protecting consumers, the user is required to report any defects within 8 days of delivery, in writing, by sending a specific report by e-mail to assistenza@coutu.it.
5.8 Following the complaint, the Seller shall have the right, at its sole discretion and notwithstanding the recognition of the defect, to return the price, replace the Product, alternatively, at its indisputable choice. This is without prejudice to the Seller’s right to request a check on the defective Product, by returning the product at the Seller’s expense. The disputed goods may only be returned to the Seller with the Seller’s specific consent.
5.9 If, after a check run by the Seller, the defect does not prove to be a production or tailoring defect, the customer/user will be charged any checking and repair costs, where applicable, as well as transport costs if incurred by the Seller.
5.10 It is understood that in the event of legitimately exercising the warranty, the Seller’s obligation to pay compensation for damages is limited and ends with the return/replacement of the Product.
5.11 The foregoing is without prejudice to the application of the rules for consumer users as referred to in Attachment A.
Article 6 – Legal Warranty.
6.1 The user expressly declares to be aware that the Products are made with natural tanned leather and created according to artisan techniques, and offered on the Website through the photographic reproduction of a sample. Any differences between the garment published on the Website and the one delivered shall not be attributable to defects.
6.2 Given the above characteristics, the Seller’s warranty under this article shall therefore be excluded in the following cases: a) shading/hues/irregularities/loss of colour, as these are typical and specific to the Seller’s type of Product; b) alteration/modification of the Product due to exposure to atmospheric factors (as expressly indicated in the identification tags affixed to the Product); c) differences between the image and the colours of the sample of the Product represented on the Website and the actual Product; d) violation by the user of the instructions for use, storage and washing as specified in the identification tags affixed to the Product. As regards the methods, times and rights of the user in the event of defects, please refer to the provisions of Article 5 above.
Article 7 – Partial execution of the order – possible refund of the price.
7.1 In the case of an order concerning several Products, if the sudden unavailability concerns only some of them, the user will be entitled to terminate the contract, limited to the Product(s) that has(ve) become unavailable, if the delivery time is more than 20 business days, and without prejudice to the consumer user rights and prerogatives provided for in Article 61, paragraphs IV and V, of the Consumer Code.
7.2 The Seller shall refund the amount due in relation to such Product(s), including the delivery costs, if paid, as provided for in Article 7.3 below without undue delay and, in any case, within a maximum of 15 business days of sending the “ACCEPTANCE” by e-mail to assistenza@coutu.it .
7.3 With particular regard to delivery costs, the amount to be refunded to the user will only be due in the event of a change in the amount of the shipment in relation to the remaining products, and will be calculated in proportion to the value of the Product subject to withdrawal. Obviously, the amount of delivery costs to be returned may never exceed those actually paid by the user.
Article 8 – Applicable law and Jurisdiction.
8.1 For any matters not covered and regulated by these general terms and conditions, exclusive reference is made to the provisions of the Italian law, with express waiver to apply different laws. Final Provisions (a) Principle of severability: if one or more of the provisions contained in these General Terms and Conditions of Sale is or is declared invalid, this shall not nullify the other provisions. (b) Principle of image tolerance and website descriptions: the images and descriptions on the Website reproduce the characteristics of the Products as closely as possible. However, the colours of the Products may differ from the actual colours due to the settings of the computer systems or the computers used to display them. Therefore, these images should be considered as approximate and with some tolerance. For the purposes of the contract, the description of the Product contained in the order form shall apply. (c) Conditions in force: The General Terms and Conditions of Sale applicable are those in force on the date of sending the “ORDER CONFIRMATION”.
ATTACHMENT A) SPECIFIC PROVISIONS FOR THE CONSUMER USER
The exceptions contained in this attachment apply only to consumer users. These include, in accordance with Article 3, paragraph 1, letter a) of the Consumer Code, the natural persons pursuing purposes other than any entrepreneurial, commercial, artisan or professional activity. With the exception of the following, the provisions of the general terms and conditions of sale also apply to consumer users.
1. Exercising the right of withdrawal for the consumer user. a) The consumer user has a unilateral right of free and unjustified withdrawal from the contract pursuant to Articles 52 et seq. of the Consumer Code in the mandatory term of fourteen working days, starting from: i) in the case of an order for a single Product, the day on which the user or the person appointed by them, other than the carrier, takes effective possession of it; ii) for multiple orders, i.e. consisting of multiple lots or pieces, this period shall run from the moment in which effective possession of the last lot or piece is taken. b) The user must exercise his/her right of withdrawal by informing the Seller by e-mail to the e-mail address assistenza@coutu.it c) Regardless of the method of withdrawal, the Seller undertakes to: – send without delay, by e-mail, a confirmation of receipt of the request for withdrawal, if made within the withdrawal period; – reimburse the total amount, including the delivery costs, if incurred, without undue delay and in any event no later than 14 calendar days from the day on which it was informed of the user’s decision to withdraw from the contract; – the user will also be reimbursed for the delivery costs, with the exception of the additional costs arising from the choice of a different type of delivery from the standard one offered; d) The Seller may hold the refund until it has received the Products. e) In the event that, in one of the cases provided for by law, the right of withdrawal does not apply (and in particular, in the case of tailor-made or clearly personalised Products or Products that are likely to deteriorate), specific and express notice will be given, during the purchase process, before the “ORDER CONFIRMATION”.
2. Returning the goods following withdrawal. a) The user must return the Products or deliver them to: Progetto 27 S.R.L, Via Giuseppe Mercalli 10/4 50019 Osmannoro Sesto Fiorentino (FI) Italy without undue delay and in any case no later than fourteen (14) working days from the withdrawal notice date. b) In particular, the deadline for withdrawal is deemed to have been met if the Products are returned to the Seller before the expiry of the 14-day period. c) The return of the goods must take place under the following conditions – the Products must not have been worn, used or washed; – products must not be damaged or dirty, must have not been handled or otherwise altered; – the identification tag must still be attached to the Products with the disposable seal/distinctive component, which is an integral part of the product; – the products must be returned in their original paper or protective packaging, with all their accessories and together with their packaging components; – the products must be returned in their original protective outer packaging. If the user no longer has the original packaging, they must use appropriate packaging to avoid damage to the Product due to unsuitable packaging. d) Before returning the product an e mail must be sent at assistenza@coutu.it that will authorise the process. e) If the user decides to use TNT for Italy and FEDEX for Other Countries, for shipping he or she will not have to pay the return costs directly. In fact, the Seller will pay the courier, withholding from the refund a lump sum equal to the cost previously incurred for delivery of the products purchased to the user’s home. The user must contact TNT or FEDEX to arrange the collection. This method of shipping also allows the location of each package to be checked at any time, thus freeing the User from any liability in case of loss of or damage to the products during transport. f) If, on the other hand, the User decides to use a shipper other than TNT/FEDEX, he/she will have to pay the return costs directly and will be liable for any loss of or damage to the products during transport. It is understood that, in this case, an amount equal to the cost of standard shipping of the products purchased will also be refunded, while any additional costs incurred by the User for choosing a different and/or faster type of shipping and delivery than the standard one will not be refunded.
3. Non-compliance of withdrawal. a) Withdrawal that does not comply with the terms and methods described above (by way of example: the withdrawal did not take place by the set legal terms, the Product was returned damaged or opened, etc.) will result in the illegitimacy of the unilateral termination and, consequently, no refund will be due. The Seller will inform the user of this circumstance within 5 business days from receiving the Product or from the request for withdrawal, if not concurrent. b) If the Product has already been received, it will remain at the Seller’s, at the user’s disposal for collection, at his/her own expense and under his/her responsibility.
4. Dispute resolution. a) In the event of failure to amicably settle the dispute, the Seller will provide relevant information on the Alternative Dispute Resolution entity or entities for the out-of-court settlement of disputes relating to obligations arising from a contract entered into in accordance with these general terms and conditions of sale (so-called ADR entities, as indicated in Articles 141-bis et seq. of the Consumer Code), specifying whether or not it intends to use these entities to settle the dispute. b) The Seller also informs the user who qualifies as a consumer under Article 3, paragraph 1, letter a) of the Consumer Code, about the fact that a European platform has been set up for the online settlement of consumer disputes (so-called ODR platform). The ODR platform is available at the following address: http://ec.europa.eu/consumers/odr/; through the ODR platform, consumers can consult the list of ADR entities, find the link to the website of each of them and initiate a procedure for the online settlement of the dispute they are involved in. c) If the user resides in a Member State of the European Union other than Italy, he/she may also have access, for any dispute relating to the application, execution and interpretation of these general terms and conditions of sale, to the European procedure established for small claims, by Council Regulation (EC) No. 861/2007 of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, fees and expenses, 2,000.00 euros. The text of the Regulations can be found on the website www.eur-lex.europa.eu.