Returns and exchanges

For purchases on Italian territory you can return or exchange the goods for free. You have 14 days from receipt of your order to return or exchange it. The return can only be made after authorization from the supplier. Contact us at assistenza@coutu.it, wait for the return authorization, fill out the return form sent together with the invoice indicating an address where you can collect the goods and we will send you a shipping label (see RATES AND SHIPPING GUIDE) . The return of the goods must take place in the following conditions: 

  • the Products must not have been worn, used or washed;
  • the Products must not be damaged or soiled, handled or in any case not altered;
  • the identification tag must still be attached to the Products with the disposable seal / distinctive component, which is an integral part of the asset;
  • the Products must be returned in their original paper or internal protective packaging, with all their accessories and together with their packaging components.
  • the products must be returned in the original protective outer packaging. If you no longer have the original packaging, please use appropriate packaging in order to avoid damage to the Product due to the fact or due to unsuitable packaging.

The return of the product must be authorized in advance  authorized by communication to the email address assistenza@coutu.it. Prepare the package, enter the purchase receipt and the duly completed form and attach the shipping label you received by email. Deliver the package to the courier. In the event of a return, we will re-credit the amount spent directly with the same payment method you used to make the purchase, once we have received the goods in stock and have checked their perfect integrity.